Most orders are shipped out the same business day. In rare occurrences, please allow 1-2 business days before your order will ship. You will receive an email with your tracking information once it leaves our facility and most orders will arrive to you in 3-5 business days depending on your location. All orders are shipped from San Antonio, Texas and local customers should receive their order in typically 1-2 business days.
We use major shipping carriers including USPS, Fedex, & UPS. Your package will be shipped via the best method available for your location and order size.
If you entered the wrong shipping address, please email us as soon as possible and we will try to get the issue resolved before it gets to the shipping carrier. However, once the package leaves our facility it is then in the hands of the shipping carrier. We suggest you reach out to the shipping carrier to try to intercept or locate the package with your tracking number. We will not re-ship and order due to an incorrect address entered by the customer.
If your package has been marked as delivered and you still cannot locate it, please allow 24-36 hours to ensure the shipping carrier will not make another delivery attempt. If the carrier is unable to deliver your package, please contact your local USPS, Fedex, or UPS center to arrange pickup or delivery. If you believe the package was stolen, please contact the shipping carrier to file a claim.